#Whatsapp send msg api update
#Whatsapp send msg api software

WhatsApp allows users to quote a specific message in a reply. Moreover, if an error is detected when sending an audio message, the message will instead be delivered as a text message containing a link. ogg it will be sent as a link otherwise it will be rendered natively in the conversation. When a file is larger than 5MB or has an extension not included in the following list. AudioĪudio messages are rendered with an audio player and display the caption in a separate text message. The WhatsApp message IDs associated with each Sunshine Conversations message are available in delivery event payloads in the externalMessages property. Failures to deliver a message to WhatsApp or to a WhatsApp user can be detected by subscribing to the conversation:message:delivery:failure webhook. Sunshine Conversations also tracks user deliveries on WhatsApp which let you confirm whether a message has reached the user by listening to the conversation:message:delivery:user webhook. Below is a detailed view of each capability.ĭelivery events allow you to track deliveries of Sunshine Conversations messages to WhatsApp by subscribing to the conversation:message:delivery:channel webhook. WhatsApp supports a wide variety of capabilities as seen in the channel capabilities grid.

The business profile is shown to end users in the contact entry corresponding to the connected phone number.

#Whatsapp send msg api update

You can configure key business information for each number connected to WhatsApp using our Update Integration Profile API or through the WhatsApp Integration Dashboard page in the Dashboard. The Integration Profile API is currently only supported in v1. While you wait for approval, you can start testing the integration by using the Sunshine Conversations Sandbox for WhatsApp. You can learn more about their commerce policy here to know if your business qualifies. WhatsApp approval is required for all businesses to enter the program. For information on setting up WhatsApp with Cloud API, see Adding WhatsApp channels to the Zendesk Agent Workspace. Sunshine Conversations recommends that new customers interested in using WhatsApp use the Cloud API, if available. Every WhatsApp message is protected by the same encryption protocol that secures messages, regardless of where it is hosted. A system message on the WhatsApp client shows whether the business is using the Cloud API or other options.

#Whatsapp send msg api software

When using the Cloud API, software upgrades are maintained by Meta and are automatically available. You can now access the WhatsApp business platform through existing on-premise APIs or through the Cloud API. WhatsApp has introduced a new cloud-based integration option called Cloud API that is hosted by Meta. It can be used to respond to customer service requests, to resolve urgent customer issues, to deliver timely notifications (receipts, account updates, gate changes, confirmations, etc.), to automate responses for frequently asked questions, and it can also be integrated into a CRM system to track ticket resolution and enrich customer data.

WhatsApp API for businesses means that enterprise software can be used to message customers over WhatsApp. To this day, users have only been able to receive messages from the people they care about, and WhatsApp guarantees that their messages are secure and encrypted so nobody else can have access to their conversations. One of the reasons why so many people use WhatsApp is because it’s spam and advertisement free. WhatsApp is a channel that is built fundamentally on trust, safety and privacy. Sunshine Conversations Sandbox for WhatsApp.Introduction to Sunshine Conversations Connect.